FAQ

WHERE DO YOU DELIVER TO?

  • I only delivery to the outer Eastern Suburbs of Melbourne, Victoria. Delivery within 20km of Ferntree Gully is free. Anything outside that will incur a minimum delivery fee of $20 depending on location. ¬†Orders over $300, delivery is free.

HOW DO I ORDER YOUR CAKES?

  • You can email me on lana@pastrylane.com.au to order from my range of sweets. For my macaron and cookie bomboniere you can order from my shopping cart on my website.

IS THERE A MINIMUM ORDER AMOUNT THAT I CAN PURCHASE?

  • Due to the nature of baking a minimum amount needs to be ordered. Each item or category does have a minimum amount that you must order.

DO YOU SET UP MY CAKE TABLE WITH YOUR DESSERTS?

  • My cost is only to supply you with my cakes. That is why this service is so affordable without the added cost of setup and styling. However at an added cost of $150 I can supply my cake stands and some floral displays and set up your cake table for you. An additional $100 bond is required but will be refunded upon collection of my stands. This cost covers any breakages. ¬†All props are to be collected the next day upon arrangement.

DO YOUR PRODUCTS CONTAIN NUTS?

  • Yes some do. If you have nut allergies, please request this upon order.

DO YOU MAKE GLUTEN-FREE CAKES?

  • Yes I do. You only need to request it and I will give you a selection to choose from.

HOW DO I RECEIVE MY CAKES?

  • All cakes are presented in cake boxes when delivered to you.

WHAT NOTICE DO I HAVE TO GIVE WHEN ORDERING FOR AN OCCASSION?

  • I require a minimum of 2 weeks notice depending on what it is you are ordering.

DO YOU REQUIRE A DEPOSIT?

  • Yes I do require a deposit depending on the order you’ve placed. Please contact me to work out deposit requirements for your order. Usually 50% of total order is required upon confirmation of order and balance is due a minimum of 3 days before delivery.